Terms of service

Terms of Service

Last updated: 11 August 2026

Welcome to Velora Home. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

Velora Home operates this online store and provides home organisation and lifestyle products to customers.

Throughout these Terms, the words “we”, “us”, and “our” refer to Velora Home.

The words “you” and “your” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Copy, reproduce, or distribute our website content without permission.

  • Interfere with the security or operation of the website.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to:

  • Update product information.

  • Correct errors or inaccuracies.

  • Change product availability.

  • Discontinue products.

  • Limit quantities where necessary.

4. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where required to correct an obvious pricing error.

Any applicable delivery charges will be displayed during the checkout process.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order is not necessarily accepted simply because you have received an automated confirmation. We reserve the right to cancel or decline an order where there is a legitimate reason to do so, including product availability, pricing errors, suspected fraud, or technical errors.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

You confirm that you are authorised to use the payment method provided when placing an order.

7. Delivery

We aim to process and dispatch orders within the timeframe stated on our website or during checkout.

Delivery times may vary depending on the product, destination, courier, and circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where available.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Our returns and refund procedures are explained in our Return & Refund Policy.

Nothing in our policies limits your statutory rights under applicable UK consumer law.

9. Cancellation Rights

For eligible online purchases, customers may have statutory cancellation rights under applicable UK consumer protection legislation.

These rights are subject to applicable exceptions and conditions.

Please refer to our Return & Refund Policy for further information.

10. Intellectual Property

All content on the Velora Home website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Videos

is owned by or licensed to Velora Home unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services, payment providers, applications, or links to external websites.

We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

Your use of third-party services may also be subject to their own terms and policies.

12. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information will always be complete, accurate, or free from errors.

We reserve the right to correct errors and update information when necessary.

13. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Subject to this, Velora Home will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, technical failures, strikes, or other events affecting our ability to provide our services.

Where possible, we will take reasonable steps to minimise the impact of such events.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised “Last updated” date.

Your continued use of the website after changes are published means that the updated Terms will apply to your future use of the website.

16. Governing Law

These Terms are governed by the laws applicable in the relevant jurisdiction of the United Kingdom.

Where applicable, disputes will be subject to the jurisdiction of the courts of that jurisdiction.

17. Contact Us

If you have questions about these Terms of Service, please contact us through the contact details provided on our website.

Velora Home
Email: [Your Customer Support Email]

Important: Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under UK law.